Terms & Conditions
Welcome to Emergency Carpet Cleaning Richmond. By accessing and using our website (https://emergencycarpetcleaningrichmond.au/) and our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before proceeding.
Services Provided
We offer professional carpet cleaning, stain removal, and related services in Richmond and surrounding areas. All services are subject to availability and may vary based on the specific requirements of the job.
Booking & Appointments
- Appointments can be made via phone, email, or our online booking system.
- A confirmed booking constitutes an agreement between you and Emergency Carpet Cleaning Richmond.
- We reserve the right to reschedule or cancel appointments due to unforeseen circumstances (e.g., extreme weather, equipment failure).
Pricing & Payments
- Quotes provided are estimates and may change based on the actual condition of the carpet or additional services requested.
- Full payment is due upon completion of the service unless otherwise agreed.
- We accept cash, credit/debit cards, and bank transfers.
Cancellation & Refund Policy
- Cancellations must be made at least 24 hours before the scheduled appointment to avoid a cancellation fee.
- No refunds will be issued once the service has been completed unless there is a proven fault in our workmanship.
Liability & Damages
- While we take utmost care, we are not liable for pre-existing damage, wear and tear, or carpets/rugs that are in poor condition.
- Any claims for damages must be reported within 24 hours of service completion.
- We are not responsible for any valuables left in the cleaning area.
Customer Responsibilities
- Ensure the work area is accessible and free of obstacles before our team arrives.
- Inform us of any special requirements, allergies, or sensitivities to cleaning products.
- Keep pets and children away from the work area during service.
Privacy Policy
Your personal information is collected in accordance with our Privacy Policy, available on our website. We do not share your details with third parties without consent unless required by law.
Intellectual Property
All content on this website (logos, text, images) is the property of Emergency Carpet Cleaning Richmond and may not be reproduced without permission.
Changes to Terms
We reserve the right to modify these Terms & Conditions at any time. Continued use of our services constitutes acceptance of the updated terms.
Governing Law
These Terms & Conditions are governed by the laws of Victoria, Australia, and any disputes will be resolved in the appropriate courts of the state.
Contact Us
For any questions regarding these Terms & Conditions, please contact us at:
📞 0482078153
📧 info@emergencycarpetcleaningrichmond.au
📍 Richmond, Victoria 3121, Australia
