Privacy Policy

Privacy Policy

Welcome to Emergency Carpet Cleaning Richmond. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website (https://emergencycarpetcleaningrichmond.au/) or use our services.

By accessing our website or providing your personal information to us, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of information:

Personal Information

  • Contact Details: Name, email address, phone number, and postal address.
  • Booking Information: Service preferences, appointment dates, and property details.
  • Payment Information: Credit/debit card details (processed securely via third-party payment gateways; we do not store full card details).

Non-Personal Information

  • Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our site (via cookies and analytics tools).

How We Use Your Information

We use your personal information for the following purposes:

  • To provide and manage our carpet cleaning services.
  • To process bookings, payments, and confirmations.
  • To communicate with you regarding appointments, promotions, or updates.
  • To improve our website, services, and customer experience.
  • To comply with legal and regulatory obligations.

How We Protect Your Information

  • We implement security measures (encryption, secure servers) to protect your data from unauthorized access or misuse.
  • Payment transactions are processed through trusted third-party providers (e.g., Stripe, PayPal) with their own security protocols.
  • Only authorized personnel have access to your personal information.

Disclosure of Information

We do not sell or rent your personal information to third parties. However, we may share data with:

  • Service Providers: Trusted partners (e.g., payment processors, scheduling tools) necessary to deliver our services.
  • Legal Compliance: If required by law (e.g., court orders, government requests).
  • Business Transfers: In case of a merger, acquisition, or sale of assets, customer data may be transferred under confidentiality agreements.

Cookies & Tracking Technologies

  • Our website uses cookies to enhance user experience and analyze traffic. You can disable cookies in your browser settings, but some site features may not function properly.
  • We may use Google Analytics to track website performance (anonymous data only).

Your Rights & Choices

  • Access & Correction: You may request a copy of your personal data or ask us to update/correct it.
  • Opt-Out: You can unsubscribe from marketing emails at any time (via the “unsubscribe” link).
  • Deletion: You may request deletion of your data, subject to legal retention requirements.

Third-Party Links

Our website may contain links to external sites (e.g., social media, payment gateways). We are not responsible for their privacy practices, so we encourage you to review their policies.

Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect their data.

Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with the effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your rights regarding your personal information, please contact us:

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.